Because each hardware/software configuration is different…
In order to help us to find, sort and fix the bugs, feel free to use the bug report feature in IceOp and Snow. This feature is visible on all error and exceptions window of the software. You can click on View report to see what informations you are about to send to us, then click on Send Report to fill some useful informations about the problem itself. The generated report contains many informations about the error details and memory localisation, your running processes while it happens, system informations like your video resolution and your RAM memory usage.
The report feature also take a snapshot of your screen when error occurs. You can uncheck the box “Send snapshot” if you prefer not to send us, or click on the thumnail on page 2 of the report to edit it manually in your image editor (to hide some private informations or to highlight something you want to show us to explain more about the problem). An image worths 1000 words often.
Fill out the report with a valid e-mail adress and we may contact you to have more informations about the problem or to give you a permanent or temporary solution if we know what happened. (The Main Support Team works in English, French, Dutch and German, but we also can help in Portuguese, Spanish, Italian, Polish and Thai)
Each report is treated seriously and we collapse the collected informations to find the most common problems and adpat better solutions for next releases. You can decide to not report the bug but we suggest you to do. In order to be able to catch the nature of the bugs we need to compare the bug report of several users.
Another way to communicate with us about some problems who may not raise error windows, contact IceTeam Support via our contact page or on IceForum in the appropriate language sub-section. Our main priority is to get rid of all the potential bugs and to optimize our core, and as user you can help on that.
Thanks for you collaboration to make our softwares even better!
NOTE: If you experiment problems with Camfrog were not related to IceOp/Snow (or another IceTeam product), visit the Camfrog Help Page, the Camfrog Blog, visit the CamfrogHelp room or contact the Camfrog Helpdesk. You also can visit one of the referenced websites or communities from the weblinks of our homepage.
We DO NOT provide support for the videochat client software, the videochat server software, the bot software, only for our optools, extra addons and modules.